Privacy Policy

1. Introduction

Roe Painting (“we,” “us,” or “our”) is committed to protecting your privacy. This policy explains how we collect, use, share, and protect your personal information, including SMS consent data, in compliance with U.S. federal and applicable state, carrier, and privacy laws like TCPA, CCPA/CPRA, and emerging state regulations.

2. Data We Collect

a. Personal Information (PII): Name, email, phone number, postal address, and other contact details you provide.
b. Device & Usage Data: IP addresses, browser types, cookies, and site interactions.
c. SMS Opt‑In Data: Your phone number and timestamped consent when you agree to receive SMS messages.

3. How We Collect Data

• Through web forms, quote requests, newsletter signups, and text‑to‑join actions.

• Via cookies and tracking tools (see our Cookie Policy).

• When you explicitly opt in to SMS messaging, including double opt-in where applicable 

4. How We Use Your Data

We use your information to:

• Provide/service requests.

• Communicate via email, SMS (if opted-in), and other channels.

• Improve our website and services.

• Comply with legal obligations.

5. SMS & 10DLC Compliance

SMS Consent: We only send texts to users who have given explicit written opt-in consent.

• Frequency, example message content, and opt-out instructions are disclosed at the time of signup, as required. 

• Opt-out: Reply "STOP," "UNSUBSCRIBE," or similar, and we will cease SMS communication promptly

• Carrier & Legal Compliance: Your phone number, opt‑in data, and SMS consent status are not shared with any third parties outside carriers and required services.

  • All the above categories exclude text messaging originator opt‑in data and consent; this information will not be shared with any third parties.

• You may revoke your consent at any time by replying "STOP" or contacting us.

6. Data Sharing

We share your information only when necessary:

• With vendors involved in delivering requested services (e.g., payment processors).

• To comply with laws or legal processes.

• With clear notice and consent, or if required for business transactions.

We do not share SMS opt-in data, quote requests, or marketing consent.

7. Data Retention

We retain your personal and SMS data only as long as needed to provide services or comply with laws. SMS opt-in logs are retained to support telecommunication compliance.

8. Cookies & Tracking

We use cookies for functional, analytics, and marketing purposes. You can manage preferences via our Cookie Policy.

9. Your Rights

Depending on your state, you may have rights to:

• Access, correct, or delete your data.

• Opt-out of data sales/sharing.

• Withdraw consent (including for SMS).

• NES: CCPA, CPRA, VCDPA, GDPR, etc.

10. Security

We use administrative, technical, and physical safeguards to protect your data. However, no system is completely secure.

11. Children

Our site is not intended for individuals under 16. We do not knowingly collect data from minors.

12. Third‑Party Links

Our site may link to other websites whose practices are not controlled by us. We recommend reviewing their policies.

13. Changes to This Policy

We may update this policy occasionally. The date above indicates when it was last revised.

If you have any questions or concerns about this Privacy Policy, please contact us through our support channels.